VuWing offers a 1 Year Limited Lifetime Warranty on all products sold when the Product is purchased on vuwing.com or through a VuWing authorized seller in new condition with proof of purchase.
If you purchased from a VuWing authorized seller, process the warranty claim directly with the seller according to the seller's policy. Products sold on Amazon.com and sold by "Amazon" or "VuWing" as the seller qualify for VuWing's limited warranty. Third-party sellers selling VuWing products on Amazon.com, eBay, or any other marketplace website will not come with the VuWing warranty as the quality of the products cannot be validated outside of the VuWing authorized seller network.
Important note: For purchases made on Amazon.com, e-Bay or other online sellers/auction sites, you will be required to provide a detailed invoice showing the Product was purchased in “new” condition. When purchasing from Amazon.com, the only authorized sellers are “VuWing” (sold by VuWing and fulfilled by Amazon) or “Amazon” (shipped and sold by Amazon). For all other marketplace sites (other than Amazon.com) only “VuWing” and “VuWing_Corp” are authorized sellers.
We want you to be completely satisfied. If you have any questions or concerns, please contact VuWing customer service at firstname.lastname@example.org.
Your VuWing product (“Product”) is warranted against defects in materials and workmanship for a period of ONE (1) YEAR from the date of original retail purchase (“Warranty Period”). If a defect arises during the Warranty Period, VuWing, at its option will (1) exchange the Product with a product with equivalent functionality formed from new and/or previously used parts that are equivalent to new in performance and reliability, or (2) refund the original purchase price. This warranty excludes normal “wear and tear” unless failure has occurred due to a defect in materials or workmanship and, damage resulting from abuse, accident, modifications, or other causes that are not defects in materials and workmanship.
If the product is exchanged, the replacement product becomes your property and the returned product becomes VuWing's property. When a refund is given, the returned product becomes VuWing's property.
Limitations on Warranty
Our guarantee does not cover product damages that may have resulted from normal wear and tear or misuse/abuse or modification of the product. Additionally, the warranty does not cover damage to your device as a result of the use of any VuWing product. Our warranty policy does not cover lost or stolen items.
VuWing reserves the right to send a replacement product of similar value and design. Warranty replacements are provided based on product availability.
EXCEPT AS EXPRESSLY SET FORTH ABOVE, EACH VUWING PRODUCT IS PROVIDED SOLELY ON AN “AS IS” BASIS AND VUWING MAKES NO OTHER WARRANTIES OF ANY KIND.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, VUWING SPECIFICALLY DISCLAIMS AND EXCLUDES ANY AND ALL OTHER WARRANTIES, WHETHER EXPRESS, IMPLIED OR STATUTORY, INCLUDING, WITHOUT LIMITATION, ANY IMPLIED WARRANTIES OF NON-INFRINGEMENT, QUIET ENJOYMENT, MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.
IN NO EVENT, UNDER ANY CAUSE OF ACTION OF THEORY OF LIABILITY, SHALL VUWING, ITS DISTRIBUTORS, OR SUPPLIERS BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, EXEMPLARY OR PUNITIVE DAMAGES, OF ANY NATURE WHATSOEVER, ARISING OUT OF THE USE OF OR INABILITY TO USE ANY VUWING PRODUCT, INCLUDING, WITHOUT LIMITATION, PROPERTY DAMAGE, LOSS OF VALUE OF THE VUWING PRODUCT OR ANY THIRD PARTY PRODUCTS THAT ARE USED IN OR WITH THE VUWING PRODUCT, OR LOSS OF USE OF THE VUWING PRODUCT OR ANY THIRD PARTY PRODUCTS THAT ARE USED IN OR WITH THE VUWING PRODUCT, EVEN IF VUWING HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. WITHOUT LIMITING THE FOREGOING, YOU UNDERSTAND AND AGREE THAT VUWING HAS NO LIABILITY FOR ANY DAMAGE OR DESTRUCTION TO CONSUMER ELECTRONICS DEVICES OR OTHER PERSONAL PROPERTY THAT ARE CONTAINED INSIDE OR OUTSIDE THE VUWING PRODUCTS, INCLUDING, WITHOUT LIMITATION, CELLULAR PHONES, GPS, GAME CONSOLES, OR OTHER HANDHELD DEVICES, OR ANY LOSS OF DATA CONTAINED IN THE FOREGOING DEVICES. NOTWITHSTANDING ANY DAMAGES THAT YOU MIGHT INCUR FOR ANY REASON WHATSOEVER (INCLUDING, WITHOUT LIMITATION, ALL DAMAGES REFERENCED HEREIN AND ALL DIRECT OR GENERAL DAMAGES IN CONTRACT, TORT (INCLUDING NEGLIGENCE) OR OTHERWISE), THE ENTIRE AGGREGATE LIABILITY OF VUWING AND ANY OF ITS DISTRIBUTORS AND/OR SUPPLIERS SHALL BE LIMITED TO THE AMOUNT ACTUALLY PAID BY YOU FOR THE VUWING PRODUCT GIVING RISE TO LIABILITY.
Repair and replacement
We will, at our discretion, replace any product that proves to be defective in material or workmanship. If your product is no longer being manufactured or is out of stock, we may replace your product with a similar or better product at our option. If you return your product within the first 30 days of purchase, you will receive a new replacement unit.
On all warranty replacements, you are responsible for shipping charges, either from VuWing to you, or from you to VuWing if the item needs to be returned.
If you purchased the item(s) from an authorized reseller or distributor and the product is defective, please return the product to the reseller for an exchange or refund. If you are unable to obtain an exchange or refund, you may contact VuWing Customer Service for instructions on filing a warranty claim. Proof of purchase is required showing that the item was purchased in new condition.
VuWing is unable to offer any refunds for a product not purchased on vuwing.com directly. (See the VuWing Refund and Return Policy for guidelines on returns and exchanges).
Important note: For purchases made on Amazon.com, Walmart, eBay or other online resellers/auction sites, you will be required to provide a detailed invoice showing the product was purchased in new condition.
Proof of purchase along with a photo of the damage item, is required to file a warranty claim. On all warranty claims, VuWing reserves the right to decline a warranty for insufficient documentation or for product defects that are not verifiable.
For consumers who have the benefit of consumer protection laws or regulations in their country of purchase or, if different, their country of residence, that cannot be disclaimed as set forth above ("consumer laws"), the benefits conferred by this warranty are in addition to all rights and remedies conveyed by such consumer laws. To the extent that liability under such consumer laws may be limited, VuWing's liability is limited, at its sole option, to replacement of the product.
Obtaining Warranty Service
If you wish to make a claim under this warranty with respect to a VuWing product, please submit your request or contact the VuWing Customer Service at email@example.com.
California Proposition 65 Notice
The State of California requires that all manufacturers notify their consumers of certain chemicals that may be found in their products, even if the amount is very slight. This is so because, if ingested, exposure to these chemicals could contribute to higher risks of cancer or birth defects. The general Proposition 65 notice is as follows:
WARNING: This product contains a chemical known to the State of California to cause cancer, birth defects or other reproductive harm.
All of our products are safe. A variety of products on the market today contain safe levels of these chemicals, and when used as intended, do not expose the consumer to any greater risks.
With that in mind, please use this product only for its intended purpose and, although unlikely, do not eat or attempt to ingest any part of this product.
For more information on California's Proposition 65: http://www.oehha.ca.gov/prop65/law/P65law72003.html.